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Télécharger The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center Gratuit

Télécharger The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center Gratuit

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The Call Center Handbook The Complete Guide to Starting ~ Keith Dawson is one of the worlds foremost authorities on call centers He is currently senior editor for CommWeb and was founder of Call Center News Service the industrys premier online source for information and independent analysis He is also author of Call Center Savvy and coauthor of Call Center Dictionary

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